Problem Faced:
Zenith Fitness received daily leads from Instagram, WhatsApp, walk-ins and email. However: • Trial session bookings were not tracked • Manual reminders for membership renewals • No automated follow-up for interested prospects • Payment confirmations were difficult to manage • Slow response time reduced conversion • Client data was scattered across notebooks and WhatsApp chats As the gym grew, this became chaotic and led to lost customers
Combining multiple lead sources into one centralized database
Automating reminders without sounding robotic
Creating a simple system the staff could easily use
Managing trial sessions, memberships, and renewals automatically
Solutions Provided:
I created a fully automated system that centralized all inquiries, automated trial bookings, and sent instant membership confirmations. Renewal reminders were scheduled automatically, ensuring no missed expiries. A real-time dashboard was built for tracking members, leads, and bookings. Personalized WhatsApp follow-ups increased conversions and reduced manual workload significantly.
80% reduction in manual work
50% increase in trial-to-membership conversions
90% faster response time for inquiries
Automatic, error-free renewal reminders
Clear visibility of daily leads and active members
Improved customer satisfaction with instant confirmations
