Problem Faced:
The salon’s operations were fully manual: • Appointment slots updated on multiple platforms • Slow reply times for inquiries • Frequent double-bookings • Missed membership renewal reminders • No centralized system to track customers • Walk-in and online appointments not synced This led to lost clients, confusion, and unnecessary workload for the staff.
Centralizing bookings from WhatsApp, Instagram, and walk-ins
Preventing double-bookings across stylists
Automating reminders without affecting customer experience
Creating a simple system staff could use daily
Handling recurring membership renewals smoothly
Solutions Provided:
I integrated all salon inquiries and bookings into one automated scheduling system that instantly confirmed appointments and synced them with staff calendars. Automated WhatsApp reminders were sent before each appointment to reduce no-shows, and membership renewal reminders were triggered 7, 3, and 1 day before expiry. I also built a real-time dashboard to track clients, upcoming bookings, stylists’ schedules, and active memberships, allowing the team to manage everything smoothly with minimal manual effort.
85% reduction in no-shows
60% faster booking response time
Zero double-bookings across stylists
Better membership retention with automated renewal reminders
Clear visibility of daily appointments and client activity
Higher customer satisfaction due to quick communication
