Problem Faced:
The clinic relied on a receptionist to manually manage: • Daily WhatsApp inquiries • Appointment confirmations • Doctor availability updates • Follow-up reminders • Post-consultation instructions • Patient record updates As patient volume increased, the manual system became chaotic and inefficient.
Handling high inquiry volume on WhatsApp
Creating a system that fits each doctor’s schedule
Automating reminders without over-messaging
Keeping patient records accurate and updated
Reducing waiting time and no-shows
Solutions Provided:
I built a fully automated WhatsApp appointment system that allowed patients to select their preferred doctor, choose a time slot, and receive instant confirmation. Automated reminders were sent before the appointment to reduce no-shows. Doctor schedules were synced in real time, ensuring no double-booking. A digital patient record dashboard was created to track visits, follow-ups, and prescriptions. Post-consultation instructions were sent automatically, improving patient experience and saving significant staff time.
75% reduction in appointment no-shows
Instant booking confirmations for all patients
Faster patient flow and reduced waiting time
Complete automation of follow-ups and reminders
Higher satisfaction rate from patients and staff
